Customer Relations Course


This course is designed to help experienced professionals who deal with customers and want to develop their communication skills and knowledge within the industry, where English language skills are essential for success. It is the best program to gain the language practice through a wide range of real-life work- related tasks.

The course contains integrated communication tasks and specific skills to build confidence and improve fluency through simulation activities. It also covers customer care techniques to help develop useful soft skills when dealing with clients.

The course specializes on two major skills:

  • Language and communication skills
  • Professional Skills

Core Benefits

  • Onsite training and job simulations; and certification from SEIHA partner-companies after successful end of training
  • Receive a performance feedback from the SEIHA partner- companies
  • Immerse yourself in local culture and practices customer care
  • Global Electronic Placement Test (Course Based Test)
  • Preparation for an entry route into the customer care industry
  • Provide counseling

Course Requirements

Entry level B1
Minimum age 18 years old and above
Course length Minimum of two weeks
Maximum class size 8
Lesson days Monday - Sunday
Start dates Every Sunday

Progress To

  • Prepare for specialized courses like Business English
  • Prepare for exam preparation courses like TOEIC and IELTS

Course Content

  • Intercultural Communication Skills and Practical Skills

    • Immersion of your chosen field such as welcoming guests, looking after guests and handling customer complaints

  • Test Preparation Program

    • TOEIC (Reading &Listening)

  • Integrated Macro Skills in Customer Care and Services
  • Skills-training and Preparation

    • Rehearsals and Reporting, Giving Feedback/Evaluation & Advice and Role-playing

  • Major Customer Care Courses

    • *HOSPITALITY

    Front Desk Procedures, Guest Service Hospitality Training and Complaints Management

    *SALES ASSISTANCE

    Product Knowledge, Customer Care and Complaints Management

Course Description

Intensive Plan


About us

Seiha has schools all over Japan from Hokkaido to Okinawa. As of January 2019, Seiha has 900 locations all around Japan and approximately 2,500 teachers. In the beginning of 2019, students enrolled in Seiha's English Network has reached the 70,000 student mark. This strengthens Seiha’s status of being the largest children's English School in Japan.

  • 18th Floor, IT Tower Center, Cebu Buss. Park, Cebu City Philippines
  • customer.sga@seiha.com
  • +63 32 236 5044

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